Project communications are so important throughout a project. They inform, introduce, confirm, surprise and elicit emotions and actions from stakeholders in and around the project. From my experiences, these are three key areas of considerations for project communications.
1. AUDIENCE – Stakeholder strategies
Know your audience. Tailor your messages to stakeholders depending on who they are, what information they want and how they will respond to them. It’s difficult to get this perfect, but if they are important enough, you need to get this right. If you’ve never worked with a stakeholder, it might be a good idea just to ask them about these considerations. In my experience, they are usually grateful for the opportunity to explain themselves instead of being forced into awkward conversations/situations because the wrong assumptions were made (guessed) about them.
Below are some Stakeholder considerations and strategies that could be helpful depending on the levels/ratings.
2. INFORMATION – new or routine?
When a project message being communicated is new, there needs to be some extra clarification. [Read more…]